4.13 out of 5
4.13
224 reviews on Udemy

MB-230: Microsoft Dynamics 365 Customer Service Mastery

A Complete Guide to the Microsoft Dynamics 365 Customer Service Module to Ace the MB-230 Certification exam.
Case Management in Detail
Knowledge Management
Service Level Agreements
Entitlements
Service Scheduling
Customizing Customer Service Module
Omni-Channel Management

Learn from Udemy’s top-rated trainer, Satish Reddy, who has helped thousands of students worldwide master Microsoft Dynamics 365 and Power Platform. Satish’s hands-on approach and clear explanations will make complex concepts easy to grasp and apply in real-life scenarios.

With 24 high-quality video lessons, hands-on exercises, and practical case studies, you’ll learn:

  1. Core Concepts: Understand the fundamentals of Microsoft Dynamics 365 Customer Service, including its architecture, components, and user interface.

  2. Configuration & Customization: Master the art of customizing and configuring the platform to meet your unique business requirements, including creating custom tables, fields, and forms.

  3. Case Management: Learn how to create, manage, and resolve customer cases efficiently, improving response times and ensuring customer satisfaction.

This course is perfect for:

  • IT professionals aiming to expand their expertise in Microsoft Dynamics 365 Customer Service module.

  • End users looking to specialize in the Dynamics 365 Customer Service module.

  • Customer service professionals looking to level up their skills and provide better support to their customers.

  • Business owners seeking to improve customer satisfaction and retention.

Zero Risk Investment:

Remember, you have absolutely nothing to lose! With Udemy’s 30-day money-back guarantee, you can enroll in “Microsoft Dynamics 365 Customer Service Mastery” with complete confidence. If you’re not satisfied with the course, simply request a refund within the first 30 days, no questions asked. Enroll now and start your journey towards exceptional customer service!

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Detailed Rating

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Includes

3 hours on-demand video
Certificate of Completion